At our platform, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our cross-border sourcing and global fulfillment services.
1. Information We Collect
To provide seamless dropshipping and fulfillment services, we collect the following types of information:
- Account Information: Name, email address, phone number, and company details when you register.
- Store Integration Data: Store URLs and API tokens when you connect your e-commerce stores (e.g., Shopify, WooCommerce).
- Fulfillment & Logistics Data: End-customer names, shipping addresses, phone numbers, and purchased items required exclusively to process and ship orders.
2. How We Use Your Information
We use the collected data strictly for operational purposes to power your business supply chain:
- To sync, process, and fulfill your store orders globally.
- To manage Permanent Free Storage and provide real-time inventory updates via our OMS/WMS dashboard.
- To source products from factories and handle custom packaging or private labeling requests.
- To communicate critical updates regarding shipping status, tracking numbers, or technical support.
3. Data Sharing and Third-Party Disclosure
We respect your business privacy. We do not sell, rent, or trade your data to third parties. Information is only shared with trusted partners essential to fulfilling your orders:
- Logistics Partners: International carriers and local postal services to ensure accurate 24-hour shipping and last-mile delivery.
- Legal Compliance: Only when required by law, regulation, or legal processes.
4. Data Security & Storage
We implement robust industry-standard security measures, including data encryption and secure server protocols, to prevent unauthorized access, loss, or alteration of your personal and order data. Your data is stored securely and only processed for as long as necessary to provide our services.
5. GDPR & CCPA Compliance
We comply with international data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). As our client, you retain the full right to access, rectify, or request the absolute deletion of your account and related customer information from our systems at any time.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data privacy, please contact our support team through the official channel on our website.